Our Approach
In light of your specific needs, we believe that our Package Concierge will be very useful to your situation and can help you reach the tenant satisfaction level desired.
This service was developed to help property management companies overcome these types of challenges with little stress. Our onboarding process will allow you to implement this solution with ease.
We work closely with your property manager and their team throughout the process.
Direct To Resident's Doors
Fast Same-Day Delivery
Re-prioritize Front Desk Workload
Instantly Happier Residents
The Multifamily Package Problem:
Why Buildings Need an Integrated Solution
Logistical Headaches and Financial Losses.
68% of building staff report spending between one and four hours per week simply keeping up with resident deliveries.
This ineffective approach to packages isn't just a logistical headache: it's also impacting buildings' bottom lines. In 2015 Houston-based Camden Property Trust estimated that they lost 10 minutes of productivity for each package delivered across its 59,000 units—when paying employees $20 an hour, that adds up to over $3 million lost.
10
Min per package
$20
Per hour salary
59K
Units
Adds up to over
3 Million
dollors lost per year
Ineffective Package Management Solutions
As multifamily owners and operators struggle to keep up with the steadily climbing number of packages, they have a handful of available solutions to attempt to address the problem: lockers, package rooms, off-site package management, and lobby and office storage.
As a result, package lockers present an added cost challenge for buildings—without the added benefit of a comprehensive solution that saves money elsewhere and delivers an improved resident experience.
$6k to $20k
Upfront cost for a single building
+$7,000
Annually for a 100-unit building in monthly service and support fees.
Inefficiency for Delivery Providers
Multifamily buildings are facing challenges in managing packages and this affects both residents and delivery providers.
Delivery drivers need quick access to complete their deliveries, otherwise it slows down their route and causes delays in package delivery. UPS drivers, for example, deliver roughly 120 packages per day in a roughly eight-hour shift—which equates to one package delivery every four minutes. Improving the package management process is important for resident satisfaction and the building's bottom line, as unhappy residents are likely to move out, leading to increased turnover and vacant units, which can cost $3,250 per month.
120
Packages per day
4
Min per package
Each vacant unit costs on average
$3,250
per month
E-commerce is Booming—and it's Not Stopping Anytime Soon
Package volume is skyrocketing as multifamily buildings struggle to keep up—and it's likely not stopping anytime soon.
From 2017 to 2019 alone, global growth in eCommerce sales outperformed brick-and-mortar sales by more than tenfold. By 2023, online sales are expected to account for 22% of all total retail sales, up from 12% in 2017 —nearly doubling the number of packages in just five years.
From 2017 to 2019 alone
eCommerce grew 10x
By 2023 online sales will account for 22% of all retail up from 12% in 2017
Happy To Deliver Concierge Service
Benefits:
Happy To Deliver
Best Value
Package Lockers
Amazon Hub
Same day, Direct-to-your Door Delivery
Removes packages from the mailing room
Background-checked *Delivery* Concierges
Handsfree (no sanitization needed)
Fast customer service for staff and residents
Dedicated account manager to each community
Increases the comfort of receiving packages
Reducing stress and improving safety for Apartment Staff/Management
Package Concierge picks up and delivers to each apartment
Convenience and trust for residents of the community
Removes packages from lobby, making it safer for staff/residents
All packages are logged prior to delivery to apartment, reducing risk of theft or loss of packages
Get in Touch
We're here to help! If you have any questions or concerns about our services, please don't hesitate to reach out.
Address: 800 Hamilton Street Suite 3 Somerset NJ 08873
Phone: (714) 476-9783Email: g.arora@happytodeliver.comLegal
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